Frequently Asked Questions

Petohra is a fantasy pet card experience where your pet is transformed into a unique collectible fantasy card with its own aura, rarity, stats, attacks and visual identity.

Upload one or multiple photos of your pet, choose your preferred aura and generation options, and Petohra will create a unique AI-generated fantasy card inspired by your companion.

Yes. An account is required to generate cards, save your creations, manage credits and access downloads through My Cards.

All successfully saved generations automatically appear in your My Cards page while logged into your account.

Clear, high-quality photos with good lighting usually create the best results. Photos where your pet’s face, colors and features are clearly visible are strongly recommended.

Yes. Multiple photos can improve consistency by helping the AI better understand your pet’s appearance, markings and proportions.

Petohra uses AI-generated fantasy artwork. Results are artistically inspired interpretations and may differ from the original photos in style, colors, anatomy or fantasy elements.

Yes. Additional generations can be created as long as sufficient credits are available in your account.

Petohra aims to generate highly varied results, but exact uniqueness across all generations cannot be guaranteed.

Most common household pets work well, including dogs, cats, rabbits, birds and similar animals.

Occasionally, AI generation may fail due to technical issues, unsupported uploads or server interruptions. In such cases, generations may need to be retried.

Most Petohra cards are generated within one to two minutes. Generation may occasionally take longer during busy periods or when an external AI service experiences delays.

Credits are used to generate Petohra cards. Different generation types or future premium features may require different credit amounts.

No. Purchased credits remain connected to your account until they are used.

Payments are securely processed through Stripe. Available payment methods may vary depending on your country or device.

Used credits are generally non-refundable because they are directly consumed by personalized AI generation services.

Please contact support if duplicate payments occur. Verified duplicate transactions may qualify for review or correction.

Yes. Successfully generated cards can be downloaded through the My Cards page while you are logged into your account.

Your card is downloaded as a high-quality digital image. The exact pixel dimensions may depend on the card format and generation process.

Yes. You may share your generated cards with friends or post them on social media for personal, non-commercial use.

Petohra cards are currently intended for personal use. Commercial use, resale, merchandise, advertising or redistribution requires prior written permission from Petohra.

Once an AI generation has started, it usually cannot be canceled because the processing service has already been used.

Due to the personalized digital nature of Petohra generations, refunds are generally not provided unless required by law or caused by a verified technical or payment issue.

No. Personalized digital creations and custom-generated products cannot be returned.

You may only upload photos that you own or have permission to use.

Illegal, hateful, violent, explicit, abusive or copyrighted content uploaded without permission is prohibited.

You may use and share your generated Petohra cards for personal, non-commercial purposes. Petohra retains all rights to its name, branding, card design, visual style and fictional world. Commercial use requires prior written permission.

Your original pet photos are used only during the generation process and are not permanently stored by Petohra. Only your finished generated card is saved to your account so you can view and download it later.

Your original pet photo is used only to generate your card and is not permanently stored by Petohra. The completed generated card remains available in your account until you choose to delete it.

Petohra reserves the right to remove generated content or suspend accounts that violate our Terms of Service, applicable laws or platform policies.

No. AI-generated artwork is inherently unpredictable and results may vary between generations.

Yes. Temporary outages, queue delays, maintenance periods or generation interruptions may occasionally occur.

Users are responsible for saving and backing up their downloaded files after generation.

Yes. Accounts may be restricted, suspended or removed in cases of fraud, abuse, payment violations or misuse of the platform.

After The Fall, mysterious meteor fragments spread across the world. Pets reacted first, awakening hidden energies known as auras.

An aura represents your pet’s awakened energy type, such as Nature, Shadow, Chaos, Tech, Mystic or Storm.

Rarity reflects how powerful, rare or visually intense a Petohra awakening feels. Higher rarities often feature stronger visual effects and more legendary presentation.